FAQ

Question: How can I check the status of my order?

Answer: After you place your order, it will take about 5-9 days to process. Our warehouses will pack the items you ordered and ship the package as soon as possible. Once your order has been shipped, you will receive a notification via email.

Question: How long does shipping take?

Answer: Please allow 5-9 days for processing your order and an additional 5-12 days for shipping. Our warehouses are located worldwide. Domestic orders within Germany usually take about 5-12 days. For international orders, delivery time can be up to 5-12 days.

Question: Why can shipping take longer?

Answer: Our products are unique and are priced significantly lower than other competitors in the industry. This may result in longer shipping times, however we work hard to ship your order as quickly as possible.

Question: Do you also ship internationally?

Answer: Yes! We ship worldwide so that every customer can enjoy a great shopping experience with us.

Question: Is your website safe for my personal information?

Answer: Absolutely! We use SSL security to ensure that all your personal information is encrypted. We do not store your credit card information; it is only used once at the time of purchase. We never store private customer data!

Question: How can I order from your website?

Answer: Simply find the product you want and click the "Add to Cart" button or use the "Buy Now" button. Enter your shipping and payment information and we will ship your order as soon as possible!

Question: Does Zeluda offer a quality guarantee for all products sold?

Answer: Absolutely! If you don't like the product or find any damage, please contact us immediately! We do everything we can to give you the best shopping experience. You can just contact us and we will take care of it! You can always exchange your product for free by sending it back to us with prior photo proof.