shipping policy
Zeluda - Shipping and Delivery
Thank you for choosing Zeluda! We are pleased to offer you a seamless shopping experience with efficient shipping and delivery options. Below you will find all the important information about our shipping process, estimated delivery times and how to track your order.
Shipping Policy:
At Zeluda, we use a reliable shipping service to ensure your orders reach you on time and safely. All orders are processed within 5-9 business days after payment is received.
Delivery time frame:
We pride ourselves on offering fast and efficient delivery services. The estimated delivery time frame for your orders is between 5 and 12 business days. Please note that this time frame is calculated from the date your order is processed and may vary depending on your location and external factors such as customs clearance, holidays or unforeseen circumstances.
Order tracking:
To keep you updated on the status of your order, we offer order tracking. Once your order has left our warehouse, you will receive a confirmation email with a tracking number and a link to our tracking page. Use this information to stay informed of the location of your package during transit.
Shipping costs:
We offer competitive and transparent shipping costs so you get the best value for your money. Shipping costs are calculated based on your delivery address and the weight of the items in your shopping cart. You can see the exact shipping costs during the checkout process before payment.
International Shipping:
At Zeluda, we proudly offer international shipping to serve our customers worldwide. Please note that international deliveries may take longer than domestic deliveries due to customs procedures and different shipping regulations. Estimated delivery times for international orders are provided during the checkout process.
Order confirmation:
Once your order has been successfully placed and payment confirmed, you will receive an order confirmation email with all important details. Please check this email carefully and contact our customer support team immediately if you find any discrepancies.
Address accuracy:
To ensure a smooth delivery, please double check your shipping information during the checkout process and provide accurate details. Inaccurate or incomplete addresses may result in delays or failed deliveries for which we cannot accept responsibility.
Customer Support:
If you have any questions, concerns or need assistance with your order, our friendly customer support team is here to help. Contact us via the Contact Us page and we will get back to you as soon as possible.
At Zeluda, we strive to exceed your expectations with high-quality products and excellent customer service. We value your trust in us and will do everything we can to ensure smooth and timely delivery of your orders.
Happy shopping!
Team Zeluda
Telephone number: +49 30 38845395
Email: support @zeluda .com